Customer Care
You can return or exchange a watch within 14 days of delivery or store collection. To qualify, the watch must be unused and unworn, with no scratches or marks, and returned in its original Casio box with all tags, manuals, protective films and your receipt or order number.
For hygiene and safety reasons we cannot accept returns of watches that have been worn, resized (for example, links removed from a metal bracelet), damaged after delivery, or are missing their original packaging. Gift boxes and other accessories can only be returned together with the watch they were bought with.
Contact us with your order number on +971 52 866 0100 (call or WhatsApp) or dayanmuzammil6@gmail.com. You can bring the watch, with your order number or receipt, to either of our stores — Al Ghurair Centre (1st Floor, in front of Adidas) or Ibn Battuta Mall (Ground Floor, in front of Centrepoint) — or ask us to arrange a collection.
Once we have received and checked the returned watch, you can choose a full refund of the product price or an exchange for another model (paying or receiving any price difference). Refunds are paid in cash at our store or by bank transfer, and we will confirm the timing when we approve your return. The AED 15 delivery charge is not refundable unless the watch was faulty or we sent the wrong item.
If your watch arrives faulty or damaged, or is not the model you ordered, contact us within 14 days and we will replace it or refund you in full, including delivery. Our Casio watches are covered by the manufacturer's warranty against manufacturing defects; keep your receipt and contact us and we will help you with warranty service. The warranty does not cover normal wear, battery replacement, straps, glass, or damage from accidents, misuse or water beyond the watch's rated resistance.
